More information The following resources have more information. How to configure wireless after upgrading the operating system Windows 10 macOS Windows Fix printer issues after updating Windows 10 Follow these instructions to fix the most common problems if you can't print after upgrading Windows This document contains more information on installing and using HP Smart to diagnose problems.
Follow the instructions if any issues are found. If you still can't print, check the drivers are up-to-date. If you still can't print The Windows 10 Printing Center contains information on checking your printer is compatible and further steps. Open HP Smart if it's installed on you Mac. If you still can't print, remove and re-add the printer. Select your printer in the list, then clicks the Remove button.
Click the Add button. If a pop-up menu appears, choose Add Printer or Scanner. We can also help with these wireless printing topics. Changing from a USB to a wireless connection. Find your WPS pin. Find Wireless Password in Windows. How to change from a USB to a wireless connection If you initially set up your printer with a USB cable connection to the computer using the full feature HP driver or the HP Smart app, you can convert to a wireless network connection at any time.
These are general instructions that work for many printers. Turn on the HP Printer. Go to the control panel screen of your HP printer. Press the Wi-Fi Protected Setup.
Follow the instructions appearing on the HP Printer screen carefully. By default, the user name is admin. Support videos for wireless issues. Identify your printer for manuals and specific product information. Or, let HP detect your product Find out more. How to find a serial number for a printer Locate your product's information label Watch a video Samsung printer help. Asia Pacific and Oceania. Select a language. Confirm Back. Search all support. Search help. Tips for better search results Ensure correct spelling and spacing - Examples: "paper jam" Use product model name: - Examples: laserjet pro p, DeskJet For HP products a product number.
Loading Results. This window might also show you what was fixed or actions you can take to resolve the problem. Read the information in the window and perform any suggested actions. If problems persist, close the troubleshooting window and continue to the next step.
If no problems were found and your computer is still experiencing Wi-Fi problems, close the troubleshooting window and continue to the next step. Step 2: Reinstall the wireless network adapter driver Removing and reinstalling the wireless network adapter driver can clear registry values and reset configurations so that the driver can be properly set up and accessed by Windows.
Use one of the following sections to reinstall your wireless adapter driver. If you are using an external USB wireless network adapter, unplug it, restart your computer, and then plug it into a different USB port.
Click Start , type recovery manager , and then select Recovery Manager from the search results. Scroll down through the list of drivers, select the name of your computer's wireless adapter, and then click Next.
If problems persist, continue to the next step. If you are using an external USB wireless network adapter or cellular broadband device, unplug it, restart your computer, and then plug it into a different USB port after Windows opens. Click Start , type device manager , and then select Device Manager from the search results.
Right-click the name of your wireless network adapter, and then select Uninstall. If this happens, shut down the computer and check the hardware connection to your wireless adapter hardware. Service the computer if problems are found. When the Confirm Device Uninstall screen displays, click OK , and then wait for the device to be uninstalled. The name of the wireless adapter no longer appears in the network adapters category when it has been uninstalled.
At the top of the Device Manager window, click Action , and then select Scan for hardware changes. The computer reinstalls wireless network and the wireless network adapter name displays in the Network adapters category.
After the network adapter name displays in Device Manager, close Device Manager, and then restart the computer. Step 3: Update wireless network drivers Downloading and installing the latest driver for your wireless adapter can resolve issues with wireless Internet connections, especially issues related to performance or intermittent dropped connections. Use one or more of the following sections to find updated drivers for your wireless networking hardware.
If you cannot find an updated driver or the updated driver fails to solve the problem, go to the next step. Get driver updates from HP HP tests and posts many updated drivers from wireless adapter manufacturers. HP might have a more current version of the wireless driver than the one you are using.
If a Let's identify your product to get started page displays, select your computer type, type the model name of your computer, and then click Submit. The product support page opens.
In many cases, the wireless driver is part of a driver package for your motherboard called a chipset. When visiting HP's website, look for a wireless driver first, and then look for the chipset if a wireless adapter driver is not available. Read the details for the software downloads that are available if you need more information. If your computer currently does not have access to the Internet, use another computer with Internet access to download and install the wireless driver softpaq to a USB storage device.
You can then connect the storage device to a USB port on your computer and open the softpaq file that was downloaded to update your driver or chipset. HP Support Assistant can be used to automatically find and install the latest updates for your computer. If your computer cannot connect to the Internet, use Microsoft's Automated Troubleshooting Windows 7 tool instead of this step.
Double-click the HPSA desktop icon. In the My devices screen, click Check for updates and messages. To install an update, click the Install now icon next to the update. Get driver updates from other sites Other websites might provide driver updates for your exact model of wireless hardware.
If you cannot find an updated driver from HP, you can use these steps to see if a more updated version is available from the World Wide Web. While there are many reputable sites that provide drivers, some sites might be malicious.
Download software only from sites you know and trust. Double-click Network adapters , right-click the name of the wireless adapter, and then select Properties. Click the Driver tab and look at the name next to Driver Provider. You might want to refer to the driver date and name as well when looking for an updated driver.
Visit the driver provider's website to look for an updated driver. You can find the website by searching the Internet using the driver provider's name.
If you cannot find an updated driver on the driver provider website or you cannot find the provider's website, click the Details tab in Device Manager, select Hardware Ids from the Property list, and then right-click the first hardware device ID in the list and select Copy.
You can then paste the hardware ID into an Internet search page to find sites that host the drivers. Go to the HP Customer Support website. Enter your product number to find an updated version of HP Support Assistant for your computer. When the system restart is complete, the HP Support Assistant icon displays on the task bar. If HP Support Assistant is working correctly, you are done. Turn on the antivirus and firewall software. If HP Support Assistant is still stuck gathering information , continue with the remaining steps.
Restart your computer to complete the process. When the uninstall process is complete, open a Web browser and go to the HP Support Assistant website. Follow these steps to download HP Support Assistant:. When the download bar is displayed at the bottom of the screen, click Save. When the download completes, click Run , then follow the on-screen instructions. This might take a few minutes to complete.
Click the icon to open the application. If you want to uninstall HP Support Assistant because it opens automatically and interrupts other tasks on the computer, then a better alternative is to prevent it from starting automatically refer to Preventing HP Support Assistant from opening automatically or adjust the time HP Support Assistant performs tasks refer to HP Support Assistant interrupts games, movies, or TV.
If you still want to uninstall HP Support Assistant or need to uninstall it for troubleshooting purposes, use the following steps:. In Windows, search for an open Uninstall a program. If this occurs and if the distortion does not disappear, close and reopen Support Assistant.
The can happen because of a software compatibility issue. There are no hardware or software functions affected by this issue.
In Windows, search for and open Run. EXE , then press Enter. Figure : Restore system files and settings window. Figure : Selecting a Date and Time. Figure : Clicking Finish. Select a location. Europe, Middle East, Africa. Asia Pacific and Oceania.
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