Why is panera so popular




















One of the amenities Panera offers its customers is free wifi at many of its locations, a policy they implemented quite some time before other chains like Starbucks and McDonald's. They wanted to find a way to boost sales between meals, and providing wifi certainly did the trick, as sales rose initially about 15 percent. However, so many people were using the service that it became the country's largest provider of free wifi, and with that came some setbacks that arose from too many people logging on.

These days it's not so much of an issue with ubiquitous 3G and 4G networks and many more wifi providers, but back then what they did was pretty revolutionary. Panera does indeed bake bread on-site every day. That ensures that the loaves you purchase are fresh, and sometimes, in my experience, still warm from the oven. But they don't make the dough on-site — rather, their dough is prepared in their Fresh Dough Facilities, then shipped by truck to each individual location.

That makes them one of the largest networks of professional bakers out there. Given that they move a bulk of products fairly quickly, your bread is likely a lot fresher than the pre-sliced loaves you can grab on a grocery store shelf. Rather, it's sent to the stores frozen, and it reheated in either in the microwave or in boiling water. The employee also claims that the avocados get left out during the day, so they're not in optimal condition toward the end of the day.

Of course, this is not substantiated, so your mileage may vary. According to the USDA, Panera took note of this, and back in , decided to do something about it. That's when they opened the very first Panera Cares community cafe in Saint Louis, in an effort to combat food insecurity with dignity.

In , they opened another location in Boston, which follows the same model. These stores, which operate as non-profits, look and feel like a regular Panera restaurant, but the difference is that you only pay what you're able to afford.

That means folks who aren't struggling can pay full cost or more, and people who are in need can eat for a reduced price, or for free.

These cafes also direct needy patrons to outside services, such as food pantries and housing shelters. There were some hiccups with the Panera Cares initiative, which is not surprising given the noble nature of its mission. In some locations, such as in Portland, the restaurant had trouble staying financially solvent because too many people didn't pay enough to cover operating costs. And although the Panera Cares in Portland is now closed , Panera still operates two Panera Cares restaurants that are self-sufficient, mostly because many customers pay full price — and sometimes more.

It's not often that you hear the words "healthy" and "fast food" in the same sentence, but Panera managed to earn the honor when it was named the healthiest fast food chain in by a team of experts at Health magazine.

They were praised by dietitians for their variety of healthy options, such as whole-grain breads and fresh fruit. Additionally, the half-size option makes it easy to exercise portion control when ordering soups, salads, and sandwiches. I mean, really -- what exactly is Panera? In the early '80s, a newly minted Harvard business school graduate named Ron Shaich opened the Cookie Jar in Boston, then quickly realized only unsavory folks bought cookies before lunch, so he introduced baguettes and croissants in the morning purchased from a failing French bakery called Au Bon Pain.

Realizing many of his customers were buying baguettes and meat from nearby delis for DIY sandwiches, he sensed an opportunity and, along with investors, purchased the Au Bon Pain bakeries and added a sandwich shop component. In the '80s and '90s, Au Bon Pain grew into a modest national power with over locations mostly targeting white-collar city workers on lunch breaks, but started to stagnate. So in they purchased St. It helped that, at the time, Panera didn't really have national competition; and even today, with 2, locations in the US, it doesn't have a clear, one-to-one rival Dunkin' No Longer Donuts is likely the closest overlap, but even that feels tenuous.

Business stuff!!! On the wall when you walk into a Panera, there is a black and white mission statement, with the opening line: "We believe in raising, serving, and eating food that is good and good for you. When I ordered an absurd amount of food for one, the woman at the counter informed me I could sub out my side of bread for an apple. All of this made me wonder if Panera was practicing some new form of radical transparency in an effort to make you think less about the giant corporation behind the shop, and more about the people slicing bagels St.

Louis-style in front of you. The booths and big tables feel like they should be in a full service restaurant, and they offer free Wi-Fi. The crowd each time I went was a mix of retired folks killing time with books, newspapers, and large-format Sudoku printouts; various workers from offices and retail jobs in the area; and ambiguous Wi-Fi junkies staring intently at computers next to their half-drank Madagascar Vanilla Almond cold brew coffee refills.

These 'table top' shoots are incredibly boring but serve their purpose, which is why there's very little else to look at and the rare performance is super-cheesy. The client literally only cares about how the food looks, and the agency has given up on trying to convince them otherwise. You'll notice lots of similar framings. Quick cuts. Shot from directly above. The warm, harmless voice over successfully offends no one.

The tagline is clear and straightforward. The ads show all types of different eating scenarios alone vs. It's like an Apple commercial, except instead of a phone it's macaroni and cheese.

Bland commercials aside, Panera seems to be checking all the boxes for the modern fast-casual movement. But as a pioneer on the conscious food front, the question is less about whether or not they helped to change the system of quick eating in America, but more of whether, 20 years down the line, that system they helped create is leaving them behind.

How I did it: Over the course of several months, I went to two different northern California Panera locations a total of five times. I tried six sandwiches, five salads, four "bowls," three soups, two flatbreads, many pastries, breads, bagels , and kettle chips, and one chocolate chip cookie.

Per the ethics of these reviews, I did not inform anyone I was coming, I paid for all my food, and I only had like three free samples of a broken bear claw.

Lucky residents of Washington D. After the chain shed Au Bon Pain in , it completely blew up. What started out as just 20 shops in the St. Louis area became nearly 2, locations in just a decade. In alone, the store expanded by more than 30 percent , meaning a new location was unveiled almost every five days.

Not to mention that the company did this all while maintaining quality and customer commitment. If Beethoven isn't your jam, then Panera might not be the place for you. The cafe is notorious for only pumping the classical beats. So if you were hoping for some jazz, you might be better off kicking it at Starbucks. Yes, you read that right: A handful of locations in lower-income areas operate on a "pay-what-you-can" system.

At these shops, or Panera Cares Community Cafes as they're called, the menu lists suggested donations, but accepts whatever you can afford. Panera estimates that about 60 percent of customers usually pay that amount or more, and that these stores tend to bring in 70 to 75 percent of the profits of a normal store.

Before McDonald's started shilling kale salad, Panera led the healthy eating revolution by doing something that's now considered commonplace: It was the first to start listing calorie counts on menus.

In addition to that, it also removed all artificial trans fats from the menu in and completely eliminated artificial ingredients from its ingredients in January Their soup menu is officially free of artificial additives, though it took over 60 tries to make the Broccoli Cheddar Soup 'clean'!

With outbreaks of salmonella, norovirus and E. All eggs will be cage-free by Panera employs over 6, bakers who make more than million bagels and 50 million baguettes each year. Every night, fresh dough is delivered to all Panera locations from Fresh Dough Facilities across the country.



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